Refund policy

At Aatmaya, every piece is carefully inspected and quality-checked before dispatch. shop with confidence with our easy return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

Refunds & Returns

Exchanges and Returns are accepted within 3 days of delivery.

Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.

The product should be unused and intact with all the seals and labels and all the freebies and contents of the box should be unused and intact.

Prepaid orders : Refunded to original payment method.

ELIGIBILITY FOR RETURN

  • If the product received is damaged upon delivery.
  • If the product received is defective due to a manufacturing issue.
  • If the product received is incorrect and does not match the order placed.

Any reason other than those expressly stated above is ineligible for return.

REQUESTING RETURN

The request must be accompanied by:

  • At least two Clear photographs of the product.
  • Clear photographs of the packaging.
  • An unboxing video recorded continuously from the moment the sealed package is opened is a must.

All the contents, labels and seals of the box and jewellery should be intact as it is.

Failure to provide sufficient evidence may result in rejection of the claim.

EXCHANGE

  • If item received is damaged, exchange with the same item.
  • If wrong item is received, exchange with the item ordered originally.
  • If facing size issue, exchange with any other product of same or higher value.

INSPECTION AND APPROVAL

All refund requests are subject to review, verification, and approval by Aatmaya.

VARIATIONS

The following shall not be considered defects:

  • Minor variations in colour.
  • Variations arising from photography or lighting.
  • Differences caused by screen settings.
  • Natural variations in handcrafted finishing.
  • Minor dimensional variations within industry tolerances.

FRAUD PREVENTION

Aatmaya reserves the right to reject if

  • Fraudulent activity is suspected.
  • The returned product does not match the originally shipped product.
  • Evidence has been altered or manipulated.
  • The claim is inconsistent with courier records or delivery information.

LIMITATION OF LIABILITY

Under no circumstances shall Aatmaya's liability exceed the purchase value of the product giving rise to the claim.

CONTACT

For replacement-related assistance, customers may contact:

Address: Floor No.: Third Floor, Building No./Flat No.: 2704, Shop No-301, Road/Street: Gali Number 24, Locality/Sub Locality: Beadonpura Karol Bagh, City/Town/Village: New Delhi, District: Central Delhi, State: Delhi, PIN Code: 110005

WhatsApp: +91 87001 92792

Phone: +91 87001 92792